PleskFatalException StatInfo->getProductVersion failed linux server

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When you get the following errors while log on to the plesk panel, Follow this documentation and you will be able to fix the issue.

ERROR: PleskFatalException StatInfo->getProductVersion failed:

or

ERROR: PleskFatalException
StatInfo->getProductVersion failed: file_get_contents() failed: mktime() [function.mktime]

 

You can fix this issue by following the below steps,

1 Run rpm -qi psa
2 Note down the following…

For example, See the result of the command from one of our plesk server,

[[email protected] ~]$ rpm -qi psa
Name : psa Relocations: (not relocatable)
Version : 11.5.30 Vendor: Parallels
Release : cos6.build115130819.13 Build Date: Sun 18 Aug 2013 11:18:02 PM MST
Install Date: Tue 12 Nov 2013 11:02:19 AM MST Build Host: bcos6x64.plesk.ru
Group : System Environment/Daemons Source RPM: psa-11.5.30-cos6.build115130819.13.src.rpm
Size : 31 License: Commercial license
Signature : (none)
Packager : Parallels <[email protected]>
URL : http://www.parallels.com/
Summary : Parallels Panel v11.5.30 core files
Description :

Now you need to know the OS type that you are using, for example centos6.4

By using the details of plesk version, release, OS type. You need to create a line with containing these details in the below format,

11.5.30 CentOS 6.4 115130819.13

The above code is that I created from the details of our server. Your’s will be different.

After creating this line, add that line to the top of the file /usr/local/psa/version.

Now restart the plesk and the issue will be fixed.
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