This is one of the affordable plan for those who wish to spend based on the number of tickets/issues. Like any other support plans, you will get 24×7 premium level support. Maybe you have 1 server. maybe 10, doesn’t matter. As long as you have a pending ticket count, we will always there to help you with any level of issues. No matter whether it is an L1 level issue or L3 level issue, our well experienced Microsoft and Redhat certified engineers will always be there to help you. Basic pre-sales support is also included in this plan so that your customer’s sales queries will be answered even if your sales team is not available.
This plan is perfect white label support so that we can handle your helpdesk and resolve issues with less timeframe. Since it is a white label support, you will get a maximum response time of 30 minutes and a resolution time of 4 hours. We support all kinds of servers with or without hosting control panels like Plesk, cPanel, DirectAdmin, etc. Even if you run any container services, doesn’t matter. Our technicians are trained in every aspect of servers and they will be able to resolve issues even with the bare servers with IPMI or console accesses. If you want unlimited tickets and server support you can choose our dedicated admin support plan.
Features |
|---|
| 24 hours, 7 days a week support. |
| Manage tickets using your helpdesk |
| 30 Minutes Initial Response Time |
| 4 Hour Maximum Resolution Time |
| Handle Level 1 to level 3 issues |
| Basic pre-sales questions handled |
| Microsoft and Redhat Certified Engineers |
| Support for any number of Domains or Servers |
| Immediate Escalation to Datacenter |
| Perfect White Label Support |
| Expert and Friendly Support |
| All day and Night Support |
| Customized Plans as per your Requirements |
| cPanel Server Support |
| Direct Admin support |
| Plesk Server Support |
| Openvz Node support |
