What Makes This "Dedicated"?
A shared support plan means your ticket goes into a queue with everyone else's. Dedicated Admin means a specific engineer, assigned to your infrastructure, who knows your setup because they've worked on it before, not someone reading your server config for the first time mid-incident.
This engineer works 8 hours a day, 5 days a week on your servers, with unlimited issues resolved during that time. If you need round-the-clock coverage, combine multiple admins or look at our Dedicated Support Team plan instead.
Choose Your Engineer Tier
| Feature | L1 Admin | L2 Admin | L3 Admin | Manager |
|---|---|---|---|---|
| Coverage | ||||
| 20-Min Guaranteed Response Time | ✔ | ✔ | ✔ | ✔ |
| Shift of 8 Hours a Day | ✔ | ✔ | ✔ | ✔ |
| 5 Days a Week | ✔ | ✔ | ✔ | ✔ |
| Flexible & Adjustable Shift Timing | ✔ | ✔ | ✔ | ✔ |
| 24×7 Management Team Available | ✔ | ✔ | ✔ | ✔ |
| Technical Expertise | ||||
| Windows & Linux Server Knowledge | ✔ | ✔ | ✔ | ✔ |
| Microsoft & Redhat Certified Engineers | ✔ | ✔ | ✔ | ✔ |
| Advanced Server Hardening & Firewall Setup | ✔ | ✔ | ✔ | ✔ |
| New Server Setup & Provisioning | ✔ | ✔ | ✔ | ✔ |
| Third-Party Software Installation | ✔ | ✔ | ✔ | ✔ |
| Support & Operations | ||||
| Proactive Server Monitoring | ✔ | ✔ | ✔ | ✔ |
| Server Monitoring & Quick Response | ✔ | ✔ | ✔ | ✔ |
| Abuse & Stabilization Ticket Handling | ✔ | ✔ | ✔ | ✔ |
| Live Chat & Helpdesk Support | ✔ | ✔ | ✔ | ✔ |
| Quality Assurance Team Oversight | ✔ | ✔ | ✔ | ✔ |
| Unlimited Server Support | ✔ | ✔ | ✔ | ✔ |
| Monthly Price | $1,099 | $1,499 | $1,899 | $2,399 |
Every Tier Includes
15-Minute Response Time
A guaranteed response window, not a best-effort estimate.
Proactive Monitoring
Your engineer watches for issues, not just responds to tickets.
Unlimited Server Support
No ticket caps during your engineer's working hours.
Custom Shift Scheduling
Adjustable working hours to match your business and customer timezone.
"Always very helpful and give great advice, always going the extra mile. Since I started using them to manage my server I've had a lot less problems and seen much-improved uptime."Richard Perris, Trustpilot review, United Kingdom 🇬🇧
Signs You Need a Dedicated Admin
You're tired of explaining your setup to a different engineer every time you open a ticket.
You're running enough infrastructure that response speed matters more than per-ticket pricing.
You want someone who knows your environment well enough to catch problems before you report them.
A full-time in-house hire is more than you need, but a shared support queue isn't enough either.
Dedicated Admin: Frequently Asked Questions
Dedicated Admin gives you one named engineer working 8 hours a day, 5 days a week. Semi Dedicated Support lets you mix multiple admins across shifts to cover 24/7, which needs a minimum of 4 techs.
A single Dedicated Admin covers 8 hours a day, 5 days a week. For round-the-clock coverage, combine multiple admins or ask about our Dedicated Support Team plan.
Higher tiers reflect more senior engineers with deeper troubleshooting experience and faster escalation handling. We can help you choose the right tier based on your infrastructure complexity.