24/7 Monitoring
Availability, resource pressure and important services stay visible. Actionable alerts reach the operations team for review.
A deeper service tier
More attention for the server your business depends on
Proactive server management is an upgrade for one existing production server that needs a broader working scope than the standard plan. It is intended for a customer who expects frequent administration requests, has an important migration ahead or wants more continuity around a critical workload.
The same operations team handles monitoring, planned technical work and covered requests, but the advanced tier removes the gradual monthly allowance. That means covered administration issues can be submitted from the beginning of the plan while the team keeps the server history and open recommendations connected.
This plan does not replace operating-system, control-panel or cloud-specific services. It sits above them as an internal upgrade. Your provider account, billing and infrastructure ownership remain unchanged.
Covered work starts immediately
The advanced allowance applies from the beginning of the plan rather than increasing over several months.
Alerts retain context
Monitoring events are reviewed alongside known services, recent work and the role of the server.
Migration can be planned
Movement of the covered workload can be prepared within the agreed technical scope.
Requests stay connected
The team keeps completed work, current priorities and unresolved recommendations visible.
Routine work stays covered
Compatible service configuration and administration can be handled without opening a separate project.
The boundary remains clear
Application development, provider charges and work outside the enrolled server remain separate.
What the plan covers
Advanced coverage around one enrolled server
The plan combines continuing monitoring with a broader allowance for covered operational work.
Unlimited Covered Issues
Covered administration requests for the enrolled server can be submitted throughout the month without a separate ticket limit.
Migration Assistance
The source, destination, data volume, applications and change window are reviewed before covered migration work is scheduled.
Supported Integrations
Compatible server packages, services and reverse-proxy components can be installed and configured when covered by the plan.
Security and Maintenance
Updates, access, firewall policy, service changes and relevant security findings are reviewed as part of continuing work.
Monthly Operational Review
Completed work, notable alerts, observations and open recommendations are kept visible from one month to the next.
Supported server environments
Linux
Windows
cPanel
Plesk
DirectAdmin
Docker
Linux
Windows
cPanel
Plesk
DirectAdmin
Docker
What changes when you upgrade
Deeper continuity without changing your platform
The proactive tier changes the working allowance and the amount of covered operational attention around one server. It does not create a second platform service or move the workload to a different provider.
Our team begins with the existing environment, confirms the covered services and reviews any current risks. Monitoring evidence, recent changes and open requests remain connected, which gives an engineer more useful context when the server behaves differently.
Migration assistance is included within the agreed scope, but it is still planned work. We review the destination, applications, data volume, dependencies and change window before deciding how the move should proceed.
The plan is deliberately limited to one enrolled server at the listed price. Businesses with several systems, custom response requirements or a need for a named engineer should request an appropriate multi-server arrangement.
One enrolled server
The listed monthly price applies to one agreed production server and its covered services.
Covered administration
Operational requests within the agreed server scope can be submitted throughout the month.
Migration preparation
The current workload and destination are assessed before a change window is agreed.
Clear exclusions
Application development, provider billing, commercial licences and unrelated projects remain separate.
A clear service boundary
The advanced plan has a defined operational scope
The upgrade adds depth around one server. It does not turn unrelated development, provider products or every system in an account into covered work.
The proactive tier includes
- One enrolled production server and the supported services agreed during onboarding
- 24/7 monitoring with alert review by the operations team
- Unlimited covered administration issues from the beginning of the plan
- Migration assistance, continuing maintenance and monthly operational reviews
Important: Application development, provider charges, commercial licences, additional servers and work outside the agreed scope remain separate.
Choose the right service tier
Standard coverage or the proactive upgrade?
Both plans use the same operations team. The difference is the working allowance and the depth required around one critical server.
Standard Management Plan
For a server that needs continuing monitoring, maintenance and covered support through the normal monthly allowance.
- $99 per server monthly
- 24/7 monitoring and alert review
- Working allowance increases over time
Proactive Server Management
For one business-critical server that needs unlimited covered issues from day one and migration assistance within scope.
- $159 per server monthly
- 24/7 monitoring with the advanced allowance
- Migration assistance and monthly reviews
A controlled upgrade
How proactive coverage begins
We confirm the existing environment and service boundary before the advanced allowance starts.
Confirm the server
We record the provider, platform, workload, access method and current management arrangement.
Review the baseline
Health, services, access, updates, security, monitoring and outstanding concerns are checked.
Agree the scope
Covered services, current priorities and any upcoming migration work are documented.
Begin advanced coverage
Monitoring, covered requests and monthly operational reviews continue under the upgraded plan.
Client feedback
Trusted with important production servers
Published feedback about continuing management, difficult migrations and technical incidents involving live infrastructure.
Five-Star Reviews
100% of published reviews are five stars
Trustpilot
We had a difficult urgent server migration due to an OVH issue. The team did an awesome job migrating us to a new server. Other companies could not solve the issue. Highly recommended for Linux server issues.
LL
Lucas Lim
Singapore · Trustpilot review
Proactive plan questions
This is an advanced service tier for one important server. These answers clarify where it fits and what the monthly scope covers.
The proactive plan gives one business-critical server a broader working scope from the start. It includes unlimited covered issues, migration assistance and closer operational continuity for $159 per month. The standard management plan remains the better fit for routine monthly administration.
Yes. Migration assistance for the enrolled server is included within the agreed technical scope. We review the source, destination, applications, data volume and acceptable maintenance window before scheduling any move.
The advertised price covers one server. A business with several servers, regular project work or a need for a named engineer should request a tailored multi-server arrangement or consider dedicated administrator coverage.
Unlimited issues applies to covered administration work for the enrolled server. Application development, provider bills, commercial licences, third-party projects and work outside the agreed server scope remain separate.
Yes. We begin by reviewing service health, access, monitoring, maintenance history and known risks. That baseline gives the team a reliable starting point before advanced coverage begins.
Upgrade one critical server to proactive care
Add deeper monitoring, unlimited covered issues, planned technical care and migration assistance for $159 per server each month.