What Makes This "Proactive" Server Management?
Most server plans are reactive by design: something breaks, you open a ticket, it gets fixed. Proactive server management flips that order. Our team is watching load, security, and service health continuously, catching the warning signs before they become an outage you have to explain to a customer.
This is our premium single-server plan, built for businesses where one server carries enough weight that downtime is not an option. Unlimited issues, migration support, and weekend and holiday coverage are all included as standard, not upsells.
Signs You've Outgrown a Standard Support Plan
This one server is critical enough that an hour of downtime has a real cost.
You've hit ticket limits on a standard plan more than once.
You're planning a migration and want it handled inside the same plan.
Weekends and holidays are when you most worry about an unmonitored crash.
Standard Plan vs. Proactive Server Management
Both plans share the same engineering team. The difference is depth of coverage.
| Standard Plan | Proactive | |
|---|---|---|
| Issue volume | Hours scale up over 3 months | Unlimited from day one |
| Migration support | Quoted separately | Included |
| Coverage | Standard hours | Weekends & holidays included |
| Security audits | Monthly | Monthly, plus continuous monitoring |
| New integrations | Quoted as a separate project | Set up on request, included |
| Cost | $99/server/month | $159/server/month |
Critical-Tier Coverage, Handled
Everything in our standard plan, plus the depth a business-critical server needs.
24/7 Proactive Monitoring
Server load, IP reputation, and service health watched continuously with reboots and fixes handled on your behalf.
Unlimited Issues Resolved
No monthly ticket cap. Every issue, large or small, gets fixed as part of the plan.
Complete Migration Support
Moving accounts between servers is included, not billed as a separate project.
New Package Installation
Nginx, Varnish, reverse proxy, and other integrations set up and configured on request.
Monthly Security Audit
Maldet and Rkhunter scans run every month, with a clear report of findings.
Weekend & Holiday Coverage
No gaps in support, regardless of when an issue happens.
From Sign-Up to Fully Managed in One Day
Share server access
Submitted securely through our client portal.
We run a baseline audit
Current config and risk areas reviewed within 24 hours.
Proactive monitoring kicks in
24/7 coverage starts immediately, including weekends.
You get monthly reports
A clear summary of every fix and what we're watching.
"We had a difficult urgent server migration due to an OVH issue. The team did an awesome job migrating us to a new server, other companies couldn't even solve the issue. Highly recommended for Linux server issues!"Lucas Lim, Trustpilot review, Singapore 🇸🇬
Proactive Server Management: Frequently Asked Questions
Both cover monitoring, patching, and support. Proactive Server Management is the higher tier, built for a single critical server where unlimited issues are resolved per month and migration support is included as standard. See our server management services plan if you need the standard tier instead.
Yes, complete server migration support is included, covering account moves between servers without a separate quote.
Yes, the plan covers issues related to Windows and multi-server setups in addition to standard Linux environments. For dedicated team coverage across many servers, see Dedicated Admin.