When You Need Emergency Server Support
A server outage doesn't wait for business hours, and neither do we. Emergency server support is built for the moment something has already gone wrong: a crashed MySQL instance after a bad update, a kernel panic, a DDoS attack, or a server that's been compromised and needs cleaning up fast.
Our L1-L3 certified technicians work the issue until it's resolved, covering up to 10 hours of work per incident. If the underlying cause needs ongoing attention afterward, we'll recommend a server management plan so it doesn't happen again.
What We Fix Under Emergency Support
Server Crash Recovery
Kernel panics, failed boots, and unresponsive servers brought back online.
MySQL & Apache Recovery
Database crashes and webserver configuration failures resolved fast.
Hack & Malware Cleanup
Security breach patching, malware removal, and abuse complaint resolution.
DDoS Attack Mitigation
Active attacks identified and mitigated to bring services back online.
Server Load Spike Resolution
Sudden load spikes diagnosed and resolved before they take the server down.
Disaster Recovery
Server re-installation and data recovery when a clean rebuild is the fastest path forward.
"iServersupport are fantastic, will definitely be using their support going forward. They fixed my Linux server after it lost MySQL in a cPanel update, I had done more damage than good, and they fixed it within minutes. Legends!"Dave Burgess, Director, Pro Tradie Pty Ltd 🇦🇺
When to Call Emergency Server Support
Your site or server is down right now and you don't have a support plan in place.
You suspect your server has been hacked or is showing unusual outbound traffic.
A recent update or patch crashed a core service like MySQL or Apache.
You're under an active DDoS attack and need it mitigated immediately.
Emergency Server Support: Frequently Asked Questions
Our L1-L3 technicians aim for a response within minutes, not hours. Support is available 24/7 via email, livechat, and Skype.
Emergency server support is billed per issue and covers up to 10 hours of recovery work, including crash recovery, hack cleanup, and DDoS mitigation.
Yes, server hack recovery, security breach patching, and malware removal are all covered under emergency server support.
Most emergency issues resolve well within the covered window. If a problem turns out to need ongoing work, we'll quote a server management plan to continue beyond the emergency fix.