What Is Outsourced Web Hosting Support?
Running a hosting business means handling the intricate server management and helpdesk work yourself, or finding a team that can do it under your own brand. Outsourced web hosting support is that second option: a white-label team that handles tickets, server issues, and customer-facing support while your customers stay completely unaware iServerSupport is involved.
We've structured plans for every scale, from a per-ticket plan for startup hosts to a fully dedicated team for larger operations, so you only pay for the coverage your customer base actually needs.
Outsourced Support Plans
Per Ticket Hosting Support Plan
Pay by ticket volume, from $500/mo for 50 tickets. Learn more →
Semi Dedicated Support
Mix shift-based technicians from $499/tech/mo. Learn more →
Dedicated Admin
One named engineer, 8hrs/day, from $1,099/mo. Learn more →
Dedicated Support Team
A full team, unlimited servers, from $899/mo. Learn more →
Hire a Server Administrator
One-off fixes from $79/server/issue. Learn more →
Across Every Plan
100% White-Label
Your customers never see iServerSupport, just your own brand and support team.
L1-L3 Certified Engineers
Microsoft and Redhat certified technicians for every level of issue.
Any Control Panel
cPanel, Plesk, DirectAdmin, or bare servers, all supported.
Which Outsourced Plan Fits Your Business?
Just starting out with low ticket volume? The per ticket plan keeps cost tied to actual usage.
Need 24/7 coverage on your own schedule? Semi Dedicated Support lets you mix shifts and tiers.
Want one named engineer who knows your setup? Dedicated Admin is built for that.
Running a larger hosting operation? Dedicated Support Team covers unlimited servers under one flat rate.
Outsourced Web Hosting Support: Frequently Asked Questions
Yes. We work inside your own helpdesk, under your brand, so your customers experience it as your in-house team.
It depends on your ticket volume and server count. Startups with lower ticket volume often start with the per-ticket plan, while larger operations benefit from a dedicated admin or team. We can help you choose during onboarding.
Yes, cPanel, Plesk, DirectAdmin, and bare servers without a panel are all supported across every plan listed here.