semi dedicated server support team

Semi dedicated support team.

The best suitable plan is intended for Startup web hosting companies who are looking for an affordable and round the clock support plan. Our shared team will carry the workload of your server maintenance and support for your customers. Email and Livechat supports are included within this plan which makes it even better. We will provide support regardless of the number of servers you have or the number of tickets per month. We will help you set up new servers or VPSs as per your requirement. Our well-experienced technicians will make sure no resources are wasted so that you won’t need to pay for extra resources for new users. You will get the most out of your server without compromising the performance of the servers. Our monitoring feature will make sure your clients don’t face any unwanted downtime for the services.  Our friendly and knowledgeable server technicians are at your service to provide powerful semi-dedicated server support in safeguarding your server and are responsible for seamless communication with other IT infrastructure components.

The pricing is for one admin per month which covers 8 hours a day and 5 days a week. You can mix L1, L2, L3 admins to cover your 24×7 requirements. Minimum of 4 techs are needed for 24×7 service.

Features

  20 minutes Guaranteed Response Time
 Shift of 8 hours/day and 5 days a week
  Microsoft and Redhat Certified Engineers
  Proactive Server Monitoring
  Server monitoring and quick response
  Quality assurance Team to ensure the quality of each ticket
  Advanced Server Hardening including firewall setup
  Third-party Software installation
  Unlimited server support and support tickets
  L1 Support
  L2 Support
  L3 Support
  Sales support
  Billing support
  New Servers Setup and provisioning
  Number Of Servers
  Virtualization Administration support
  Control panel support
  Server Migration
  Research & Development
  Project Planning
  Automation
 
L1 Admin
$499/Tech
Unlimited
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L2 Admin
$599/Tech
Unlimited
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L3 Admin
$699/Tech
Unlimited
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Manager
$799/Tech
Unlimited
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