How Semi Dedicated Support Works
Some hosting companies want round-the-clock coverage but don't need (or want to pay for) a fixed team-wide rate. Semi Dedicated Support is priced per technician, per 8-hour shift, 5 days a week, so you assemble exactly the coverage you need: maybe two L1 techs and one L2 to cover daytime hours, with an L3 added for overnight escalations.
A minimum of 4 technicians covers full 24/7, and you can mix tiers freely. If a flat single-rate team fits your budget better, compare against our Dedicated Support Team plan.
Choose Your Technician Tier
Pricing is per admin for one shift, covering 8 hours/day, 5 days/week. Minimum 4 techs required for full 24/7 coverage.
| Feature | L1 Tech | L2 Tech | L3 Tech | Manager |
|---|---|---|---|---|
| Included in all tiers | ||||
| 20-Minute Response Time | ✓ | ✓ | ✓ | ✓ |
| 8h/day, 5d/week Coverage | ✓ | ✓ | ✓ | ✓ |
| Unlimited Tickets per Shift | ✓ | ✓ | ✓ | ✓ |
| Email & Live Chat Support | ✓ | ✓ | ✓ | ✓ |
| Control Panel Support | ✓ | ✓ | ✓ | ✓ |
| New Server Setup | ✓ | ✓ | ✓ | ✓ |
| From L2 and above | ||||
| Security Hardening | No | ✓ | ✓ | ✓ |
| Advanced Configuration | No | ✓ | ✓ | ✓ |
| Performance Optimization | No | ✓ | ✓ | ✓ |
| From L3 and above | ||||
| Architecture & R&D | No | No | ✓ | ✓ |
| Complex Troubleshooting | No | No | ✓ | ✓ |
| Manager tier only | ||||
| Shift Coordination | No | No | No | ✓ |
| Escalation Management | No | No | No | ✓ |
| Per tech / month | $499 | $599 | $699 | $799 |
Every Shift Includes
20-Minute Response Time
Guaranteed response during each technician's active shift.
Unlimited Tickets Per Shift
No cap on issues resolved during your technician's working hours.
Email & Livechat Support
Customer-facing channels covered alongside backend server work.
New Server Setup
New servers and VPS instances configured as part of your shift coverage.
Trusted when infrastructure work matters
Published reviews describe real migrations, recoveries and ongoing technical support delivered by the iServerSupport team.
We had a difficult urgent server migration due to an OVH issue. The team did an awesome job migrating us to a new server. Other companies could not solve the issue. Highly recommended for Linux server issues.
Signs Semi Dedicated Support Fits Your Needs
You want 24/7 coverage but on a schedule you control, not a fixed flat-rate package.
You need more coverage during business hours than overnight, and want to pay accordingly.
You want to mix junior and senior techs to control cost without sacrificing escalation depth.
You're scaling shift coverage gradually and want to add technicians as you grow.
Semi Dedicated Support: Frequently Asked Questions
A minimum of 4 technicians is needed to cover 24/7, since each tech covers one 8-hour shift, 5 days a week. You can mix L1, L2, and L3 admins to match your budget and complexity needs.
No, support is unlimited per shift regardless of how many servers or tickets you have.
Semi Dedicated Support is priced and staffed per shift, so you build your own coverage schedule by combining technicians. Dedicated Support Team is a single flat monthly rate covering the whole team at once.
Build Your Own 24/7 Coverage
Mix technician tiers to match your needs, starting at $499/tech/month.