dedicated support team

Dedicated Support Team.

Dedicated Support Team

White-label support that our well-experienced team handles your helpdesk and livechat support which allows you to focus on your business instead of issues or managing the customers. Each ticket will get 20 minutes response time as the technicians will be working for your support desk dedicatedly. Your customers will start getting premium level support instead of level 1 technicians in LiveChat. Whether it is an email or website issue, we will sort it out in a matter of time. You will be able to utilize this plan for unlimited servers and tickets. Each ticket will be monitored for quality assurance to make sure the customers are satisfied with the interaction and resolution of issues. All servers are closely monitored for any kind of issues or unwanted resource usages to attend to the matter and resolve them quickly. Microsoft and Redhat certified L1 – L3 engineers will be handling the requests according to the requirement which will make things easier for you to focus on your business more and make a better hosting business. We will build the best support team that fits your company profile after analyzing the business strategy. Your sensitive data is stored and shared only with the team assigned to you on the basis of need. It will make your data secure from outside access. What about sales inquiries? No worries, we got that covered too. Our technicians are well trained to handle sales inquiries so that none of your new customers are disappointed. They will work according to your sale plans. If you want only single dedicated admin support we have separate plans for you.

Features

  20 minutes Guaranteed Response Time
   24×7 help desk and live chat support
  Microsoft and Redhat Certified Engineers
  Proactive Server Monitoring
  Server monitoring and quick response
  Quality assurance Team to ensure the quality of each ticket
  Advanced Server Hardening including firewall setup
  Third-party Software installation
  Unlimited server support and support tickets
  L1 Support
  L2 Support
  L3 Support
  Sales support
  Billing support
  New Servers Setup and provisioning
  Number Of Servers
  Virtualization Administration support
  Control panel support
  Server Migration
  Research & Development
  Project Planning
  Automation
L1 Admin
$699 per Month
Unlimited
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L2 Admin
$1100 per Month
Unlimited
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L3 Admin
$1375 per Month
Unlimited
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Manager
$1600 per Month
Unlimited
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