Identity and Access Management
Review users, roles, service identities, privileged access and authentication controls. Permissions are aligned with the work people and systems actually need.
Connected cloud operations
Manage the environment around the workload
Cloud infrastructure management starts where a single-server plan stops. A production service may depend on identities, virtual networks, load balancers, databases, storage, functions, logs and recovery components spread across several regions or accounts. Each resource can look healthy on its own while the service still fails because a permission, route or dependency changed.
Our role is to operate the agreed infrastructure as one environment. We document how resources connect, establish access and change boundaries, monitor the signals that matter and investigate incidents across service layers. That context makes routine maintenance safer and helps prevent a cloud problem from being reduced to a guess about one virtual machine.
We are not a cloud hosting provider. Your company keeps the AWS, Microsoft Azure or Google Cloud account, controls billing and retains ownership of every resource. The management scope is built around what is actually deployed, not a generic bundle that assumes every cloud architecture is the same.
Dependencies become visible
Accounts, networks, workloads and managed services are reviewed as one operating environment rather than unrelated resources.
Access has clear ownership
Named identities, privileged roles and service permissions are reviewed so responsibility does not depend on shared credentials.
Changes use context
A network, database or identity change is considered against downstream services before it reaches production.
Cloud signals stay connected
Provider metrics, audit events, application symptoms and resource health are brought together during investigation.
Recovery is practical
Backups, snapshots, replication and restore responsibilities are checked against the recovery your business actually needs.
Costs have operational context
Waste is reviewed without cutting the capacity, retention or resilience that a production workload depends on.
Operational coverage
What cloud infrastructure management can cover
The final scope follows your architecture. These are the core areas we review when building an ongoing operations plan for a public cloud environment.
Cloud Networking
Operate VPCs, VNets, subnets, routes, gateways, security groups and load-balancing paths with attention to reachability and exposure.
Compute and Scaling
Support virtual machines, images, instance groups and scaling policies while keeping capacity decisions tied to real workload behaviour.
Managed Data Services
Manage supported database configuration, availability, access, maintenance and monitoring across provider-managed relational and NoSQL services.
Storage and Retention
Review object storage, disks, snapshots, lifecycle rules, encryption and retention so capacity and recovery policies remain deliberate.
Containers and Serverless
Support the operational layer around container services, functions, triggers, secrets, logging and service integrations within an agreed platform scope.
Observability and Incidents
Connect metrics, logs, audit events and alerts so investigations follow evidence across services instead of stopping at the first symptom.
Recovery and Cost Governance
Review recovery paths, unused resources, sizing, data transfer and retention. Recommendations balance savings with reliability and recovery needs.
Cloud platforms we manage
Amazon Web Services
Microsoft Azure
Google Cloud
Amazon Web ServicesMicrosoft AzureGoogle CloudAccount-level visibility
Cloud services need shared operational context
A failed request can pass through DNS, a gateway, a load balancer, a container or virtual machine, an identity policy and a managed database before a user sees an error. Looking at only one layer can hide the real cause.
We establish a practical service map and use it during monitoring, change work and incident response. Provider health, audit activity, resource metrics, network paths and application symptoms are checked together. The goal is not to collect every possible dashboard. It is to preserve the evidence needed to understand what changed, which service is affected and who owns the next action.
Routine reviews also cover capacity, retention, recovery readiness and cost. A cheaper configuration is not useful if it removes the headroom, logs or backups needed during a real incident. Recommendations are made with the production workload and its business impact in mind.
Identity before convenience
Use named access, multi-factor authentication and bounded roles instead of permanent shared administrator credentials.
Networks before symptoms
Routes, security rules, gateways and load-balancing paths are checked when services cannot communicate.
Evidence before changes
Metrics, logs and audit events are preserved and compared before corrective work begins.
Recovery before assumptions
Backup existence, retention and restore responsibility are verified against the expected recovery path.
A defined operating model
Clear ownership across provider, infrastructure and application layers
Cloud services overlap, but responsibilities should not. We define what your provider supplies, which infrastructure tasks we operate and which application decisions remain with your development team.
What we establish before ongoing management
- Resource inventory: accounts, subscriptions, projects, regions and the services supporting production
- Access model: named identities, approval paths and the minimum permissions needed for agreed work
- Operational priorities: critical workloads, monitoring signals, maintenance expectations and escalation contacts
- Recovery boundaries: who owns backups, restoration, application data and provider support cases
- Change boundaries: routine actions, changes that require approval and work that belongs to another team
Important: cloud usage, licences, application development and third-party subscriptions are separate. The service covers only the cloud resources and operational responsibilities documented in your management scope.
Choose the correct service
Account-level infrastructure or one managed cloud server?
These services solve different operational problems. Choosing the right one avoids paying for a broad scope when the workload only needs guest operating-system management.
Cloud Infrastructure Management
For environments that depend on several connected provider services and need continuing operational ownership across the architecture.
- IAM, networking and resource governance
- Managed databases, storage and serverless services
- Account-wide observability, recovery and cost review
Cloud Server Management
For an EC2 instance, Azure VM, Google Compute Engine instance or similar cloud VM that mainly needs operating-system support.
- Monitoring, updates and system hardening
- Web, database and supported server services
- From $99 per managed cloud server monthly
A controlled handover
How infrastructure onboarding works
We turn the existing cloud account into a documented operations scope before continuing management begins.
Share the architecture
Provide the provider, accounts, regions, critical services, current diagrams and operational concerns.
Establish safe visibility
We agree named access and begin with the permissions needed to inspect the in-scope environment.
Baseline risks and dependencies
Identity, networking, monitoring, recovery, capacity and cost findings are reviewed in context.
Agree continuing operations
Covered resources, change approvals, response paths and reporting expectations become the working scope.
Client feedback
Trusted for demanding infrastructure work
Verified customer feedback about complex troubleshooting, continuing management and the care provided when production systems need experienced attention.
Five-Star Reviews100% of published reviews are five stars
Trustpilot
We had a difficult urgent server migration due to an OVH issue. The team did an awesome job migrating us to a new server. Other companies could not solve the issue. Highly recommended for Linux server issues.
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Lucas LimSingapore · Trustpilot review
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Provider-specific management
Cloud operations matched to your platform
Each provider uses different identity, network, monitoring and managed-service models. Choose the platform page that matches your environment.
Amazon Web Services
AWS Cloud Management
Operations for AWS identities, networks, compute, data, storage, monitoring and connected services.
Explore AWS managementMicrosoft CloudAzure Cloud Management
Management across Azure subscriptions, identities, VNets, virtual machines, data and monitoring services.
Explore Azure managementGoogle CloudGoogle Cloud Management
Operational help for projects, IAM, networking, compute, data, serverless and observability services.
Explore Google Cloud managementCloud infrastructure management FAQ
Send us an architecture summary if you need to confirm whether an account, provider service or operational responsibility fits the scope.
The scope can include identity and access management, virtual networks, security groups, load balancers, compute resources, managed databases, object storage, serverless services, monitoring, backup planning, recovery procedures, incident investigation and cost review. The exact responsibilities are agreed after we examine the account and architecture.
No. Cloud server management focuses on the operating system and services inside a virtual machine. Infrastructure management is broader and can cover the cloud account, IAM, networks and provider-managed services that sit outside an individual VM.
No. Your business purchases and owns the cloud account, resources and provider relationship. Provider usage is billed directly to you. iServerSupport manages only the services and operational responsibilities included in the agreed scope.
We support environments built on Amazon Web Services, Microsoft Azure and Google Cloud. A review confirms which provider services are in use, how they depend on each other and whether they fit the ongoing management scope.
Yes, when the architecture and access model can be clearly documented. We first identify the workloads, identities, networks, logs, backup paths and operational boundaries in each account so that cross-cloud dependencies are not treated as separate, unrelated systems.
Access is based on the work being performed. We prefer named identities, multi-factor authentication and permissions limited to the agreed services. The onboarding review identifies where read-only visibility is enough and where controlled change permissions are required.
Cost review can be included. We look for unused or oversized resources, unsuitable retention, avoidable data transfer, forgotten snapshots and purchasing choices that no longer match the workload. Savings are balanced against reliability, recovery and performance requirements.
No. Cloud usage, software licences, application development and third-party subscriptions remain separate. We can investigate infrastructure evidence, manage supported configurations and explain when a fault needs action from an application developer or the cloud provider.
Pricing is based on the number of accounts, regions, resources and provider services involved, along with monitoring, change and response requirements. We review the environment first and provide a defined scope rather than treating every cloud account as identical.
Map the cloud scope before making changes
Tell us which accounts, regions and provider services support the workload. We will review the operational boundaries and propose a management scope built around the environment you own.