24/7 Cloud Server Monitoring
Availability, load, memory, disk use and critical guest services are monitored continuously. Alerts are investigated by the operations team.
Practical cloud VM administration
A cloud server you control, backed by administrators
Our cloud server management services cover the operating system and supported services inside virtual machines that run in your own public cloud account. The plan is designed for production servers that need continuing monitoring, maintenance and technical support.
We do not resell cloud hosting, instances or provider accounts. You choose the provider, machine size, region and billing arrangement. Our engineers work inside the guest system and use provider-level access only when an agreed task requires it.
This service fits businesses, developers and agencies that use EC2, Azure Virtual Machines, Google Compute Engine or another VPS-style cloud instance but do not want routine server administration to depend on one internal person.
Problems found earlier
Server health and service checks continue after the cloud provider marks the virtual machine as running.
Performance stays visible
CPU, memory, disk, processes and application services are reviewed when workload behaviour changes.
Access stays controlled
Privileged access, exposed services, firewall rules and authentication settings are reviewed routinely.
Changes stay documented
Monthly reporting records completed maintenance, incident work and recommendations that remain open.
Incidents cross both layers
Guest operating-system evidence is checked alongside provider metrics when the cause is unclear.
Backup warnings stay visible
Existing server backup jobs and storage warnings are checked so failures do not remain hidden.
What the plan covers
Cloud server management for daily operations
Ongoing guest-system administration and evidence-based troubleshooting across the operating system, runtime and services inside each managed virtual machine.
Operating-System Patching
Security updates and package maintenance are reviewed against the workload. Potentially disruptive changes are planned before installation.
Access and Security Hardening
SSH or Windows access, firewall policy, brute-force controls, unnecessary services and common configuration risks are tightened.
Performance Troubleshooting
Performance issues such as high load, memory pressure, slow queries, disk latency and unstable services are traced using provider and guest-system evidence.
Web and Database Services
Apache, NGINX, PHP-FPM, MySQL, MariaDB, PostgreSQL, DNS and related server services are configured within the agreed scope.
Backup Job Oversight
Existing backup schedules, job failures and server-side storage warnings are reviewed. Provider snapshots remain under your cloud account.
Cloud and operating systems
AWS EC2
Azure VMs
Google Compute
Ubuntu
AlmaLinux
Rocky Linux
AWS EC2Azure VMsGoogle ComputeUbuntuAlmaLinuxRocky LinuxInside the virtual machine
Hands-on administration beyond the cloud dashboard
A cloud console can report that an instance is running while the workload inside it remains unavailable. A web request may fail because PHP workers are exhausted, a database is locked, storage is full, DNS is wrong or a service did not recover after an update. Those conditions require operating-system evidence, not another reboot from the provider dashboard.
Our administrators review guest metrics, processes, event or journal logs, network listeners, filesystems, scheduled tasks and recent changes. When the provider layer may be involved, we compare that evidence with instance health, attached storage and network behaviour. This helps separate a server fault from a cloud-platform fault before changes are made.
Covered server work can include Linux or Windows updates, users and permissions, SSH or administrative access, firewall rules, web servers, PHP, databases, DNS, mail services and existing backup jobs. Control-panel workloads can follow our cPanel or Plesk scope when the cloud instance and operating system meet their requirements.
Production changes are planned around availability. We record the reason for a change, its dependencies and a practical rollback path when service impact is possible. Your team receives a clearer history than a list of unexplained commands or console clicks.
Guest operating systemLinux or Windows health, services, logs, updates, users and permissions are reviewed.
Application runtimeWeb servers, PHP, databases, DNS and common server-side dependencies stay visible.
Provider signalsInstance status, storage and network indicators are compared with guest-system evidence.
Security and recoveryAccess, firewall policy, exposed services and existing backup jobs remain part of routine work.
Clear service boundaries
A managed cloud VM is different from full cloud infrastructure
The $99 monthly plan is for operating-system management inside one cloud server. Broader account-level work has a different scope because it can involve many services, identities, networks and billing decisions.
Choose the service that matches the workload
- Cloud server plan: EC2, Azure VM, Google Compute Engine or a similar instance managed at the guest-system layer
- Cloud infrastructure plan: IAM, virtual networks, managed databases, object storage, serverless services and account-wide observability
- Same ownership model: your company retains the provider account, resources and billing relationship
- Multi-server environments: reviewed according to server count, architecture and operational requirements
Important: cloud usage charges, software licences, application development and third-party services are separate. See cloud infrastructure management for broader account-level operations.
Choose the right cloud scope
One managed VM or a broader cloud environment?
Start with the server plan when the workload runs mainly inside virtual machines. Use infrastructure management when operations extend across connected cloud services.
Managed Cloud Server
Best for a production virtual machine that needs continuing operating-system monitoring, maintenance, hardening and administrator support.
- From $99 per cloud server monthly
- 24/7 monitoring and alert investigation
- Unlimited support tickets for covered work
Cloud Infrastructure Management
Best when the environment depends on identity, networking, storage, managed databases, serverless components or several connected resources.
- Scope based on the cloud architecture
- AWS, Microsoft Azure and Google Cloud
- Provider account and billing remain yours
A controlled handover
How cloud server onboarding works
We establish what belongs to the provider, the guest operating system and the application before ongoing work begins.
Share the instance details
Tell us the cloud provider, operating system, workload, access method and current concerns.
Baseline the guest system
We review versions, services, resource use, access, firewall rules, updates and backup status.
Confirm boundaries
We document covered server work and identify any provider or application responsibilities.
Begin ongoing management
Monitoring, maintenance, covered tickets and monthly reporting continue under the plan.
Client feedback
Trusted for demanding production server work
Verified customer feedback about server troubleshooting, ongoing management and the response provided when production systems need experienced attention.
Five-Star Reviews100% of published reviews are five stars
Trustpilot
We had a difficult urgent server migration due to an OVH issue. The team did an awesome job migrating us to a new server. Other companies could not solve the issue. Highly recommended for Linux server issues.
LL
Lucas LimSingapore · Trustpilot review
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Read and verify all reviews on Trustpilot
Broader cloud operations
Platform-specific cloud management
Use these services when the environment involves more than one virtual machine or depends on provider-native resources.
Amazon Web Services
AWS Cloud Management
Operational help for EC2 and connected AWS services, access controls, monitoring and cost review.
Explore AWS supportMicrosoft CloudAzure Cloud Management
Support for Azure compute, networking, data services, applications and observability.
Explore Azure supportGoogle CloudGoogle Cloud Management
Management for Compute Engine and connected networking, serverless and data services.
Explore Google Cloud supportCloud VM management FAQ
Need to confirm a provider, operating system, control panel or multi-server requirement? Send the details and we will check the fit before onboarding.
The monthly plan covers operating-system monitoring, security and package updates, firewall and access review, performance troubleshooting, supported web and database services, backup-job oversight, monthly audits and unlimited support tickets for covered server work.
No. You purchase and control the AWS, Microsoft Azure, Google Cloud or other provider account. iServerSupport manages the operating system and supported services inside the virtual machine. Your provider continues to bill you directly for infrastructure usage.
We support common virtual machine services including Amazon EC2, Azure Virtual Machines and Google Compute Engine. Other VPS-style cloud instances can be reviewed before onboarding when privileged operating-system access is available.
No. This plan focuses on the guest operating system and services inside a cloud virtual machine. Broader cloud infrastructure management can include IAM design, virtual networks, managed databases, object storage, serverless services, account governance and cost architecture across multiple resources.
The standard plan starts at $99 per managed cloud server each month. It does not cover every resource in an AWS, Azure or Google Cloud account. Multi-server environments and account-level cloud services are reviewed and quoted according to scope.
We manage supported Linux distributions such as Ubuntu, AlmaLinux, Rocky Linux, Debian and RHEL. Windows cloud servers can also be managed when the workload and access requirements fit our Windows server management scope.
Yes. A cloud virtual machine can be covered with cPanel or Plesk when its size, operating system and licence are suitable. Control-panel-specific work follows the relevant cPanel or Plesk management scope.
We normally need secure privileged access to the guest operating system, using SSH or Windows administrative access as appropriate. Provider-level permissions are requested only when a task requires them, and the access method is agreed during onboarding.
No. Application development, application-code changes, cloud usage, software licences, storage charges and third-party services are separate. We can manage supported server-side configuration and explain when a problem belongs to the application or provider layer.
Put an operations team behind your cloud server
Keep your provider account and cloud billing. Add ongoing monitoring, maintenance and administrator support from $99 per server each month.