dedicated admin support

Dedicated Admin Support.

No matter what kind of service you provide, different levels of skills are required during the company growth as the requirement increases. Not interested in the full team? No need to worry. You can hire a dedicated admin for your company even with level 1 to level 3 depending on your requirement. You will be able to build a team with dedicated admins with your level preference. The admin will work exclusively for you and resolve any issues with great responsibility and minimum response time. The dedicated admin or team you build becomes like your own staff, hence the SLA is what you set on your company and the admins will follow the same.

You can choose your preferred shift timeframe according to your convenience. Our team will be ready to help you any time you choose for the admin. We can help you with any tasks depending on the level of admin you choose, If you are a company with more than 1000 customers, at least L2 admin will be required for managing your services and fix the issues. If you would like an admin who is well trained and experienced, the L3 admin will be the best option to go forward as he will be able to handle any kind of issues.

If you want a dedicated support team including managers and salespersons you can configure your team from our dedicated support team plans.

Features
  20 minutes Guaranteed Response Time
  Shift of 8 hours a day
  5 days in a week
  Proactive Server Monitoring
  Server stabilization or abuse ticket will be handled
  Strong knowledge of Windows or Linux servers
  24×7 Server Management Team available
  Flexible shift handling as per your requirements
  Microsoft and Redhat Certified Engineers
  Server monitoring and quick response
  Live chat and Helpdesk Support
  New Servers Setup and provisioning
  Adjustable shift timing as per the requirements
  Advanced Server Hardening including firewall setup
  Quality assurance Team to ensure the quality of each ticket
  Third-party Software installation
  Unlimited server support
L1 Admin
$899 per Month
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L2 Admin
$1099 per Month
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L3 Admin
$1299 per Month
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Manager
$1499 per Month
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Response Time

We have L1- L3 level technicians ready to help you with any level of issues. You will get 20 minutes of guaranteed response time for your customers.

Cost Friendly

We offer server administration plans for every need which is cost-friendly. The plans are intended for those who seek Onetime, 24×7, single hour server supports. No matter what type of support you are looking for, we got the exact one for you.

Server Audit

A detailed report for server statistics and analysis of server components to avoid issues to the services. Malware checks and removals also included depending on the plan

Round the clock Support

We will implement 24×7 monitoring for all your servers and services to deliver you with the most uptime you will ever get for your services.

Backup and Recovery

Regular backup is always necessary for a good cloud service. We will help you configure scheduled backup for your valuable files within the server as well as to FTP storages

Quality Assessment Team

By reduced cost, usually means reduced quality. But in our services, just the opposite, our quality assessment will analyze resolution strategy and time to ensure your customers get the best premium support promised.