What you will work on
This career area contributes directly to the quality and reliability of iServerSupport's customer work. The exact balance depends on your experience and the needs of the team.
- Triage technical requests and establish the scope, impact and evidence available.
- Resolve appropriate hosting, access, DNS, SSL and service issues directly.
- Build useful escalations for administrators and follow the issue through to resolution.
- Write accurate notes and customer updates without hiding uncertainty.
What we look for
We are interested in how you approach real work, explain decisions and handle uncertainty. Practical judgement matters more than a list of tools.
- Technical support experience in hosting, SaaS, infrastructure or a related field.
- Comfort reading logs and working with basic Linux and networking concepts.
- Excellent written English, curiosity and patient problem solving.
- Ownership of tickets instead of simply passing them between teams.
Experience that can help
- Experience with cPanel, Plesk, WordPress or cloud dashboards.
- Basic shell, SQL, email-delivery or website troubleshooting knowledge.
- Examples of support documentation or technical guides.