Moonlight Support

Having issues managing customer requirements because of different timezones? No more worries. Our night hour team will be ready to help your customers satisfy their requirements with the services. It gets interesting that we also provide support via Livechat so that your customers don’t need to wait for ages to get the issues resolved. L1 – L2 level issues will be resolved via LiveChat within minutes.

You can even customize the shift according to your convenience. Just like 24×7 support, you won’t need to sacrifice the quality of the resolution methods. Our team will provide the best and cost-friendly solutions to your business. Redhat and Microsoft certified engineers will be handling the customer’s requirements so that you don’t need to worry about resolution time. your customers will get an assured 30 minutes response time for all the tickets. And you can also switch this plan to a 24×7 plan like dedicated support anytime.

$1799.00/Month

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24x7 Monitoring

Security Audit

Proactive Support

Security Patch

Monthly Report

Certified Admins

Our shared team will work for Office off hours
Microsoft and Redhat Certified Engineers
Live chat and Ticketing system Support
Customizable Shifts

Guaranteed 30 minuses response time
6 hour maximum resolution time
Level 1-3 Support

Response Time

We have L1- L3 level technicians ready to help you with any level of issues. You will get 20 minutes of guaranteed response time for your customers.

Cost Friendly

We offer server administration plans for every need which is cost-friendly. The plans are intended for those who seek Onetime, 24×7, single hour server supports. No matter what type of support you are looking for, we got the exact one for you.

Server Audit

A detailed report for server statistics and analysis of server components to avoid issues to the services. Malware checks and removals also included depending on the plan

Round the clock Support

We will implement 24×7 monitoring for all your servers and services to deliver you with the most uptime you will ever get for your services.

Backup and Recovery

Regular backup is always necessary for a good cloud service. We will help you configure scheduled backup for your valuable files within the server as well as to FTP storages

Quality Assessment Team

By reduced cost, usually means reduced quality. But in our services, just the opposite, our quality assessment will analyze resolution strategy and time to ensure your customers get the best premium support promised.

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