A complete server support plan where you can resolve any issues that require any level of assistance varying from Level 1 to Level 3. This plan is the top monthly support plan for individual servers. For those who seek premium level support for individual servers, this one suits the best Initial Server Setup, Hardening, 24×7 monitoring, crash recovery, etc are included in this plan. You will get unlimited issues resolved per month per server.
Our 24×7 monitoring service will help your customers get the most uptime for their services. The team will be able to assist you to optimize the services to provide a better performance service for your customers. There won’t be any limitations in the support too, our team will be able to help you during weekends, holidays so that you do not need to worry about the services of customers. This will help you focus on your business more and make a better income instead of checking the server manually.
Any additional integrations to the server will only take an email to us and we will set up and configure them properly to assign them to your clients within a matter of time. if you want to get dedicated admins to manage your server we have separate plans for dedicated support.
Critical Server Administration Service
Complete server migration support. Moving accounts among servers
Regular security audit. With complete monitoring including server load ip block etc
Installation and setup of new packages like Nginx Varnish reverse proxy etc
Setup cache system like varnish.
Fix any issues related to windows and multi servers
24/7 server monitoring with server reboot and issue fixing in behalf of customers to avoid downtime
Security audit one every month.Which include maldect scan, Rkhunter scan etc
This is our basic Server Administration plan and you can have unlimited issues fixed each month
Fixing any issues related to server and services like APACHE DNS FTP FIREWALL
Installing additional modules for Apache and php
Unlimited skype or live chat support
Server reboot in case server is not reachable
Fixing space issue by clearing old logs and unwanted files
Clearing old logs and unwanted files or backups as per customer request
Block and unblock IP’s on customers request
Tweak APACHE PHP and MySQL parameters for best performance
Adding new domains, Ftp accounts, Databases etc
Fixing permissions and ownership of files for ensure security
Optimizing Apache and MySQL for best performance issue
Updating control panel license and upgrading to latest version with new security patches
Restore domain form old backup or create new backups in cPanel server
Tweak firewall setting or update to latest version to increase security
Recompile Apache in cPanel server to add modules or update version
Covers 10 hours in the 1st month, 20 hours from the 2nd, and 30 hours from the 3rd month onwards, with unlimited monitoring and fixes.
