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If you get the error  Connection dropped by IMAP server while login to email account in webmail client, you can fix this issue by using the instructions below,

If you are using Roundecube email client, then for checking the error log use the command below,

# tail -50 /var/cpanel/roundcube/log/errors

Steps for the solution:

Step 1. Try to restart imap service from your server command line. Use the below command,

# /etc/init.d/courier-imap restart

Step 2. Now you need to update the imap server. For that use the following command,

# /scripts/courierup –force

Step 3. If still the issue presists, then  you need to fix the permission for your mail directory. For that use the commands below, also replace the USERNAME in the command below by the cPanel username.

chown -R USERNAME:mail /home/USERNAME/mail/
chown -R USERNAME:mail /homeUSERNAME//etc/

Now it will be fixed.
Need our help to fix the issue ? Submit Support Ticket Now


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