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If you can’t login to FTP in windows server using plesk panel. Use the following steps for troubleshooting.

Try connecting to FTP and note the actual error occured,

#ftp iserversupport.wordpress.com
Connected to iserversupport.wordpress.com.
220 Microsoft FTP Service
User (iserversupport.wordpress.com:(none)): admin
331 Password required for admin.
Password:
530-User cannot log in, home directory inaccessible.
Win32 error: Access is denied.
Error details: Authorization rules denied the access.
530 End
Login failed.
ftp> quit
221 Goodbye.

Here the error occured is 530-User cannot log in, home directory inaccessible.

For this first make sure that the domain is correctly pointed, If yes you need to update FTP in the server. For that use the following steps below,

To reconfigure ftp for single domain use the following commands

"%plesk_bin%\ftpmng.exe" --remove-vhost --vhost-name=yourdomain.com

"%plesk_bin%\ftpmng.exe" --reconfigure-vhost --vhost-name=yourdomain.com

If this happened to every domain, then you can use the commands below to fix it for all domains,

"%plesk_bin%\ftpmng.exe" --remove-all

"%plesk_bin%\ftpmng.exe" --reconfigure-all

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